LSA Launches First Instant Verification Tool to Combat Healthcare Interpreter Fraud
Horsham, Wednesday, 18 March 2026.
To combat billions lost annually to fraud, LSA launched SmartCheck in March 2026. It is the first platform to instantly verify insurance coverage for healthcare interpretation services.
The Financial Toll of Manual Verification
The healthcare industry has historically grappled with significant financial leakages, losing billions of dollars annually to fraud and operational waste [1]. Much of this financial drain stems from the reliance on time-consuming, manual checks and inconsistent workflows when verifying a patient’s eligibility for interpretation services [1]. On March 17, 2026, Language Services Associates (LSA) directly addressed this economic inefficiency with the official launch of LSA SmartCheck [1][4]. The tool is designed to modernize how interpreter costs are managed by providing health plans with instant coverage confirmation, stronger financial control, and robust fraud protection [1].
Measurable Impact on Operational Workflows
The financial and operational benefits of automated validation are already materializing. According to LSA, one regional health plan that implemented SmartCheck observed a notable reduction in unauthorized usage and a corresponding improvement in operational efficiency within 60 days of deployment [1]. Matthew Feeley, Vice President of Product Innovation at LSA, emphasized that the platform was developed as a direct response to health plans seeking a simple, automated, and reliable method to validate coverage prior to the start of interpretation services [1]. Feeley noted that the tool delivers immediate value by protecting spending and strengthening compliance, all while ensuring that equitable language access remains uncompromised [1].
Expanding Customer Leadership
LSA’s focus on customer-centric innovation extends beyond software launches. In mid-March 2026, Lynn Dick, LSA’s Chief Customer Officer, represented the company at the Chief Customer Officer Summit in New York City [3]. Sharing insights from decades of experience in customer leadership, Dick engaged with fellow customer success leaders to foster professional growth and discuss strategies for elevating multilingual communication experiences [3]. This combination of targeted technological deployment and active industry leadership underscores LSA’s comprehensive approach to solving real-world challenges in day-to-day healthcare operations [1][3].