Rogers Shifts Internal IT Support to Third-Party Vendor Amid Strategic Restructuring
Toronto, Friday, 20 February 2026.
Rogers Communications has confirmed the outsourcing of its in-house IT support, affecting nearly 100 roles. While the vendor intends to rehire most staff, this move underscores a broader telecommunications trend toward operational efficiency and cost management.
Operational Details and Regional Impact
The restructuring initiative, confirmed on Friday, February 20, 2026, primarily targets employees situated in Ontario, Quebec, and New Brunswick, with the most significant volume of reductions occurring in Ontario [1][3]. While Rogers has not publicly named the third-party vendor taking over these functions, the company has indicated that the partner organization intends to hire a majority of the displaced staff to ensure service continuity [1][3]. The specific roles slated for elimination or transfer span several technical verticals, including software development, management, and audiovisual conferencing support [1][3]. Rogers spokesperson Zac Carreiro emphasized the company’s intent to maintain service levels, stating there will be “no impact to how our employees are supported, including our on-site IT support” [1][3].
Workforce Data and Legal Context
Estimates provided by terminated employees suggest that upwards of 100 roles are affected by this transition [2][3]. When viewed against Rogers’ total workforce of approximately 24,000 employees reported in March 2025, this specific reduction impacts roughly 0.417% of the company’s total headcount [1]. Staff members were reportedly informed of the changes on Tuesday, February 17, 2026, with some employees receiving notice that their tenure would conclude in the coming months [1][3]. Lior Samfiru, an employment lawyer and partner at Samfiru Tumarkin LLP, noted that affected workers were told their roles were being “eliminated or outsourced as part of an internal restructuring” [1][3].
Sector-Wide Contraction and Trends
This development at Rogers mirrors a broader trend of workforce optimization within the Canadian telecommunications landscape, where major players are increasingly leveraging outsourcing and artificial intelligence to manage costs [1][3]. Competitor Bell Media, for instance, eliminated 60 positions in early February 2026, following a significant reduction of 650 roles in late 2025 [1][3]. Similarly, Telus Corp. initiated a voluntary severance program in January 2026, offering packages to approximately 700 employees across Canada [1][2]. Samfiru observed that while the Rogers restructuring appears distinct, it aligns with the sector’s ongoing shift toward outsourcing models [1][3].
Historical Restructuring Context
The current move to outsource IT support follows a period of significant labor adjustments for Rogers. In December 2024, the company shed over 3,000 jobs following its acquisition of Shaw, and subsequently reduced its workforce by approximately 1,000 call center employees in July 2025 after ending a contract with Foundever [2]. Additionally, around 400 online chat agent roles were eliminated in February 2025 [2]. These cumulative actions highlight a persistent strategy of streamlining internal operations in response to evolving market demands and efficiency targets [2][3].